Read Photo Zone terms and conditions covering orders, payment, delivery, Click & Collect, quality, returns and use of the website.
If you are unsure about an order, image rights, delivery timing or a return, contact us before ordering and we will help you choose the right route.
These terms apply when you browse the Photo Zone website, place an online order, use Click & Collect, or buy products and services from one of our stores.
By placing an order, you confirm that the details you provide are accurate and that you are authorised to use the images, artwork or files supplied.
Your checkout confirmation means we have received your order. An order is accepted when we confirm it, begin production, dispatch it, or tell you it is ready to collect.
We may contact you if your files, product choices, address details or payment details need checking before production can continue.
You are responsible for supplying images with enough resolution for the product and size selected. Low-resolution, dark, blurry or heavily compressed files may not print as expected.
We provide previews where possible, but screen colour and print colour can differ. Unless a manual file check has been agreed, we print from the image, crop and options supplied at checkout.
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges, upgrade options and any discounts are shown before payment.
Payment is taken securely at checkout. If a payment fails, the order will not be processed until payment is completed.
Production and delivery timings are estimates unless clearly stated otherwise. We aim to meet advertised dispatch windows for eligible products, but delays can occur during busy periods, bank holidays, courier disruption or where files need checking.
Click & Collect orders should be collected after you receive your ready email. Collection times depend on store opening hours and the product ordered.
Most Photo Zone products are personalised or made to order, so cancellations and change requests may not be possible once production has started.
If we make an error, or if your order is faulty, damaged or not as described, contact us and we will review the issue. Depending on the circumstances, we may offer a reprint, replacement, refund or another suitable resolution.
You must only upload or supply images that you own, have permission to use, or are otherwise legally entitled to reproduce.
We may refuse to print content that appears unlawful, abusive, explicit, discriminatory, infringing, or otherwise unsuitable for production.
If you create an account, you are responsible for keeping your login details secure. Offers, vouchers and discounts may have separate eligibility rules, expiry dates or product exclusions.
We try to keep the website accurate and available, but product information, pricing, stock and services may change. If we notice an error that affects your order, we will contact you before continuing where practical.
Questions about an order, delivery issue, return or these terms should be sent through our contact page or raised with your local store.
We may update these terms from time to time. The version shown on this page applies when you place your order.
