We charge a flat rate for packing and delivery, whether you order one print or a thousand - so you know
exactly what you're paying every time.
If your order is for photo prints, a photo gift or wall art product, and is placed before 2pm, we
aim to ship orders on the same working day. Some items, such as Collagewall, may take longer. If
you are ever in doubt, please contact us before ordering so we can make sure you get your item in time!
On occasion, even if the 2pm deadline has been missed, we can still get a Photo Zone product
dispatched for next day delivery. If you think you're too late - please give us a call, and we will
always do our best to fulfil your order when you need it.
In the event all products in your order cannot be provided within the specified timescale, a member of
the team will contact you by phone and/or email as soon as possible.
We offer Express Delivery through DHL. This is provided as a Next Working Day service. In 99% of
items are delivered as scheduled by DHL. In very rare instances parcels can be lost or delayed. We can
take no responsibility for this, but, if your item is delayed, we will work with you to get it rectified
as soon as possible.
We also offer a Standard Delivery service via Royal Mail. For this service we use Royal Mail
48 - this is not a signed for service, but the item is scanned upon successful delivery.
Please note, Bank Holidays will delay parcels by a further day as a minimum - as there are no
collections or deliveries on Bank Holidays.
We use DHL for dispatched orders that have been requested on an express delivery service. Orders
are automatically sent on a next day service, and you
will receive an email with updates once your order has been dispatched. If you provide a mobile phone
number when you order, DHL can provide you with updates via text message. Please note, DHL will deliver
to Mainland UK only. If you would like to order from outside this area, please contact us before placing
your order, and we would be happy to help, but please note there may be an increase to delivery costs.
This includes Northern Ireland, the Republic of Ireland and
the following postcodes: AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9,
HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48,
PH30-31, PH34-44, PH49-99, ZE (ALL).
Alternatively, we can provide delivery via Royal Mail 48. This service takes approximately 2-3
days, but can often be quicker. This service can be used for all UK postcodes, some highland and non-Mainland UK addresses may
take slightly longer.
If you opt to collect your order in one of our stores, we offer this FREE of packing and delivery
charges. The majority of orders will be prepared at the store of your choosing and your prints or gifts
would usually be available to collect in one hour. If this is not the case, you will be contacted as
soon as possible.
We strive to make sure your order arrives in one piece (apart from jigsaws!). If this is unfortunately
not the case, please email us using the link on the left hand side and we will do our best to make
amends as soon as possible.