Frequently Asked Questions

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Help & Support


Phone - 01789 50902

Opening Times
Monday - Saturday - 9:30am - 5:00pm
Sunday - 11:00am - 4:00pm


Phone - 0121 704 5232

Opening Times
Monday - Saturday - 9:30am - 5:30pm
Sunday - 10:30am - 4:30pm

General Questions

Firefox, Safari, Internet Explorer, Chrome - Desktop, laptop, tablets or mobile phones. Download the iOS App for quick ordering of prints. The website will also work on Android operating system.
You can choose between Glossy and Lustre finishes with Photo Zone.

Account Questions

Simply click the Join button, enter the necessary information to sign up with us! Alternatively, just click here!
Simply sign in, then click Account. Alternatively, if you cannot sign in, click Forgot password and a reset link will be emailed to you. If you have any issues, please contact us.

Uploading Photos

Click upload, select your photos, choose upload size (we recommend Large Upload), and press OK. If you'd like to save your photos to come back to at a later time, please Join and create an account first.
You can upload JPEG or PNG files. Each photo can be up to 50MB.

RAW files must be converted to a standard file format before uploading. However, our in-store kiosks accept RAW images from most of the major camera manufacturers without conversion. Our highly skilled lab technicians are experts at processing camera RAW files and will adjust and optimize your images to look their best.
Download our iOS App for quick ordering of prints.

You can also use the App for easy upload of images to load on the Kiosk in-store for your print order or creative products. Simply use the Upload to Kiosk button, go to the store, enter the access code and start your project.

Photo & Album Management

Yes, simply click on it then select Options.
Click the collection, click Options, choose Delete. To delete just one photo, click the photo, then the "Trash" icon.
Yes you can!

Select the collection, click the Share icon if available. If not available, click the Collection Settings icon, click Privacy, change the Sharing to Public and Save.
Yes, select the photo and drag it into the desired collection.

Photo Editing & Cropping

Click the photo, then click the pencil icon. This gives you the option of PicMonkey or Adobe Creative Cloud. Both options are provided free of charge!
Click the photo, then click the pencil icon. This gives you the option of PicMonkey or Adobe Creative Cloud. Both options are provided free of charge!
Click the photo then click the pencil icon, this gives you the option of PicMonkey or Adobe Creative Cloud. If using the Create for a Gifting product, the text box appears at the bottom of the image.


Aspect ratio is important because it determines how much of a photo may get cropped off so that it can fit on the selected paper size. Don't worry though, we will show you if this may happen to any of your photos and give you the chance to adjust where the photo will be trimmed.
Refunds and exchanges will be granted on faulty products only. As all products are made to order they are exempt from the usual Distance Selling Regulations. If you have any further questions about your order please contact us.
Your order confirmation must be presented at the pick-up store as proof of purchase.

This can be presented as a print out or on a smartphone or tablet. Alternatively you can provide your order number and proof of ID. The order number is listed on the email notification and the online transaction confirmation, which was displayed when you completed your purchase. The email notification that your order is ready is triggered when your order is ready to collection.

If requested, you will also receive a text message.
Your order can be collected in one of our stores free of charge - usually on the same, or the next working day.

If you want your order delivered, please see the Delivery Page for prices & timescales.


All online purchases require use of a valid credit card from Visa, MasterCard, or American Express. Alternatively payment can be made through PayPal. All transactions will show on your credit card statement as "Photo Zone Ltd". Payment must be made for all orders online even if collecting in store.
We occasionally advertise promo codes for a discount or a free product. To use these codes, you must be within the dates it is valid, and enter it during checkout. You will see the discount applied on that page. If you are having trouble with a promo code, please contact us.

Using the Site

If you are having trouble getting the photos and/or text placed correctly in a template, please contact us for help.
If you cannot log in, you may try the Forgot Password link on the Sign In page. please contact us for help.