FAQs

No. You can start most Photo Zone orders without creating an account. An account is useful if you want to save projects, revisit uploads, or keep a clearer record of earlier orders.

Yes. You can upload and order from a phone, tablet, laptop or desktop. For larger orders, a desktop can make reviewing crops and quantities easier, but mobile ordering works for most everyday print jobs.

If you have an account or order details, reordering can be easier because you can refer back to previous projects or order information. If you need help finding a past order, contact us with the original order number or email address used at checkout.

For most online orders you can upload JPG, PNG, TIFF, and HEIC files. RAW files should usually be converted before upload. Using sRGB files is often the safest choice for predictable colour.

The best file size depends on the print size you choose, but higher-resolution originals usually give the best result. Enlargements, wall art, and tighter crops need more image detail than small everyday prints.

Prints and gifts use fixed aspect ratios, so images that are a different shape may need to crop. The preview helps you reposition the image before checkout. If too much is being trimmed away, a different size or a custom print may be a better fit.

Yes. Custom prints can help with non-standard frames and creative crops, and our store services also cover options such as scanning, restoration, and other specialist support.

Low-resolution images can look soft or pixelated when enlarged. If the online preview or warning suggests the file may be too small, choose a smaller print size, upload the original image if you have it, or contact us before ordering if you are unsure.

Start with the shape of your photo and where it will be displayed. If the preview crops away important detail, try a different size or use a custom print option so the image fits the frame or space more naturally.

We do not manually check every online order before production, so please use the preview carefully. If you want us to look at a file, crop or old photo before you order, send it through the contact form with the product and size you have in mind.

Glossy gives brighter contrast and a shinier finish. Lustre has a softer low-sheen surface with less glare, which many customers prefer for framed prints and display areas with stronger lighting.

Yes, selected photo print products offer an optional white border. It can help create a cleaner framed look and, in some cases, keep a little more breathing room around the image.

Not always exactly. Screens and printed photos display colour differently, so a small variation is normal. Good-quality original files and standard colour settings such as sRGB usually give the most reliable result.

Eligible photo print orders approved before 3:30pm Monday to Friday are often processed the same working day. Orders approved later usually move into the next working day’s production plan.

After dispatch, tracked UK delivery is usually 1 to 2 working days for standard orders. Production can take longer for wall art, personalised gifts, and specialist services.

Yes. Click & Collect is available from our Solihull and Stratford-upon-Avon stores. You can collect once your ready email arrives, which is often quicker than courier delivery for many print jobs.

Yes. Production timings are based on working days, and both lab processing and courier transit can be affected by weekends, bank holidays, and busier seasonal periods.

Contact us as soon as possible with your order number. We will always try to help, but once production has started it may not be possible to change a personalised order.

Please contact us with your order number and clear photos of the item and the outer packaging. That helps us check what happened and resolve the issue as quickly as possible.

If your order needs extra instructions, contact us before or immediately after checkout with your order number. For file checks, unusual crops or old photos, the contact form or email is usually the clearest way to send the details.