How we collect, use, and protect your information when you browse or order from Photo Zone.
If something on this page is unclear, contact us and we will explain what we hold and why.
Photo Zone provides online and in-store photo printing, photo gifts, wall art, frames, store services, delivery and Click & Collect.
This policy explains how we use personal information when you browse our website, place an order, upload images, contact us, use an account, or visit one of our stores.
We collect the information needed to quote, produce, deliver and support your order. This can include your name, email address, phone number, delivery address, billing details, order choices, product options, uploaded files, support messages and store-service details.
We also collect technical information such as device, browser, IP address, referrer, page activity, cookie identifiers and checkout events so the site works properly and we can understand performance.
We use your information to process orders, take payment, produce prints and gifts, provide delivery or collection, send service emails, answer support requests, prevent fraud, maintain site security and improve our services.
Where you opt in or where the law allows, we may also use information to measure marketing performance, understand customer journeys and send relevant updates.
We use different lawful bases depending on the activity. Order handling, payment, production and delivery are usually needed to perform our contract with you. Accounting, fraud prevention, security, service improvement and customer support may rely on legitimate interests or legal obligations.
Where consent is required, such as certain analytics, advertising or marketing cookies, you can withdraw that consent. Withdrawal does not affect processing that has already happened lawfully.
Cookies, local storage and session storage help the website remember your basket, keep checkout secure, measure performance and connect order journeys. Some are essential for the service to work. Others, such as analytics and marketing cookies, are not essential.
UK cookie rules require clear information about cookies and generally require consent before non-essential cookies or similar technologies are used.
We share information only where needed to run the service, complete your order, protect the business, meet legal requirements or support the tools used by the website.
This can include payment providers, delivery carriers, upload and file-processing providers, website hosting and analytics services, store and support systems, address lookup tools, professional advisers, regulators or law enforcement where required.
We keep personal information only for as long as needed for the reason it was collected, including order fulfilment, support, accounting, legal, security and service-improvement purposes.
Uploaded files and temporary upload sessions are kept for production and support, then removed or expired on a rolling basis. Some temporary upload sessions may be retained for up to 90 days so orders can be completed or supported.
You can ask to access, correct, delete, restrict or receive a copy of personal information we hold about you. You can also object to certain uses of your data and withdraw consent where processing is based on consent.
You can block or delete cookies in your browser settings, but essential cookies are needed for baskets, checkout, account sessions and some security features to work correctly.
If you have a privacy question or want to exercise your rights, contact us with enough detail to identify you and the order or account involved.
You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your personal information is handled.
